Privacy Policy

Last updated: June 9, 2026

NJL Construction LLC (“NJL Construction,” “we,” “us,” or “our”) operates this website and provides excavation, site work, drainage, and related construction services on the North Shore of Massachusetts. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using this website or contacting us through it, you agree to the practices described in this policy.

1. Information We Collect

Information you give us

Estimate / contact requests: your name, phone number, the service you’re interested in, and any project details you choose to share.
Online booking: when you book through our scheduling tool, you may provide your name, contact details, service address, and appointment preferences.
Chat: if you use the chat feature on our site, we collect the messages and contact details you provide in the conversation.
Direct communications: information you share when you call, text, or email us.

Information collected automatically

Basic technical and usage data such as your IP address, browser type, device information, pages viewed, and referring website.
Information collected through cookies and similar technologies — see our Cookie Policy.

2. How We Use Your Information

To respond to your estimate requests and inquiries, and to contact you by phone, text, or email.
To schedule, provide, and follow up on our services.
To operate, maintain, and improve our website and customer experience.
To send service-related communications you’ve requested.
To protect against fraud, secure our systems, and comply with legal obligations.

We do not sell your personal information.

3. How We Share Information

We share information only as needed to run our business:

Service providers / processors that help us operate, including our website host and form processor (Netlify), our scheduling and chat provider (Housecall Pro), and our email provider used to deliver your request to our team (AgentMail). These providers process information on our behalf.
Legal and safety reasons — to comply with the law, enforce our agreements, or protect the rights, safety, and property of NJL Construction, our customers, or others.
Business transfers — in connection with a merger, acquisition, or sale of assets.

4. Cookies & Tracking

We and our providers use cookies and similar technologies to keep the site working, enable chat and online booking, and understand how the site is used. You can control cookies through your browser and through the cookie banner on our site. For details, see our Cookie Policy.

5. Text Messages & Calls

If you provide your phone number, you consent to be contacted by NJL Construction by phone call and text message regarding your request and our services. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or ask us to stop calling by telling us directly.

6. Data Retention

We keep personal information for as long as needed to provide our services, respond to your request, and for legitimate business or legal purposes. When it’s no longer needed, we delete or de-identify it.

7. Security

We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices & Rights

You can ask us to access, correct, or delete the personal information we hold about you.
You can opt out of marketing or text communications at any time.
Depending on where you live, you may have additional rights under applicable law.

To make a request, contact us using the details below.

9. Children’s Privacy

Our website and services are intended for adults 18 years of age and older. This site is not directed to children, and we do not knowingly collect personal information from anyone under 18.

If you are under 18, please do not use this site or submit any information to us. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at help@njl-construction.com and we will promptly delete it.

10. Third-Party Links

Our site may link to or embed third-party tools and websites (such as our scheduling and chat provider). Their privacy practices are governed by their own policies, and we are not responsible for them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date above. Material changes will be posted on this page.

12. Contact Us

NJL Construction LLC
Gloucester, Massachusetts
Phone: 978-879-9684
Email: help@njl-construction.com