Privacy Policy
Last updated: June 9, 2026
NJL Construction LLC (“NJL Construction,” “we,” “us,” or “our”) operates this website and provides excavation, site work, drainage, and related construction services on the North Shore of Massachusetts. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using this website or contacting us through it, you agree to the practices described in this policy.
1. Information We Collect
Information you give us
- Estimate / contact requests: your name, phone number, the service you’re interested in, and any project details you choose to share.
- Online booking: when you book through our scheduling tool, you may provide your name, contact details, service address, and appointment preferences.
- Chat: if you use the chat feature on our site, we collect the messages and contact details you provide in the conversation.
- Direct communications: information you share when you call, text, or email us.
Information collected automatically
- Basic technical and usage data such as your IP address, browser type, device information, pages viewed, and referring website.
- Information collected through cookies and similar technologies — see our Cookie Policy.
2. How We Use Your Information
- To respond to your estimate requests and inquiries, and to contact you by phone, text, or email.
- To schedule, provide, and follow up on our services.
- To operate, maintain, and improve our website and customer experience.
- To send service-related communications you’ve requested.
- To protect against fraud, secure our systems, and comply with legal obligations.
We do not sell your personal information.
3. How We Share Information
We share information only as needed to run our business:
- Service providers / processors that help us operate, including our website host and form processor (Netlify), our scheduling and chat provider (Housecall Pro), and our email provider used to deliver your request to our team (AgentMail). These providers process information on our behalf.
- Legal and safety reasons — to comply with the law, enforce our agreements, or protect the rights, safety, and property of NJL Construction, our customers, or others.
- Business transfers — in connection with a merger, acquisition, or sale of assets.
All of the categories above exclude text-messaging opt-in data and consent; this information is never shared with any third parties, except the SMS aggregators and providers strictly necessary to deliver the messages you have requested.
4. Cookies & Tracking
We and our providers use cookies and similar technologies to keep the site working, enable chat and online booking, and understand how the site is used. You can control cookies through your browser and through the cookie banner on our site. For details, see our Cookie Policy.
5. Text Messages & Calls
If you provide your phone number, you consent to be contacted by NJL Construction by phone call and text message regarding your request and our services. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or ask us to stop calling by telling us directly.
Important notice regarding text-messaging data: NJL Construction does not share text-messaging opt-in information — including your phone number and consent records — with any affiliates or third parties for marketing, promotional, or any other purpose unrelated to providing our direct services. All text-messaging opt-in data is kept strictly confidential.
SMS/Text Message Program Terms
Opt-in & consent. You will only receive text messages from us if you have explicitly opted in — for example, by providing your number and agreeing to be contacted, submitting a form or online booking, or texting us first. We maintain timestamped records of all opt-in actions and comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws. Message types include estimate and appointment reminders, customer support, and important updates about your project.
Opt-out. You can cancel SMS messages at any time by replying STOP to any message. You will receive a final confirmation message, and no further messages will be sent unless you re-opt in. Opt-out requests are processed immediately.
Help. Reply HELP for assistance, call us at 978-879-9684, or email help@njl-construction.com. Customer support is available during regular business hours.
Message frequency & content. Message frequency varies based on your interactions with our business. Messages are directly related to the services you have requested. We do not send promotional content without your specific consent.
Carrier information. Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.
SMS data protection. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services (such as customer service and our SMS provider) is permitted solely to deliver the messages you have consented to receive. All other use-case categories exclude text-messaging opt-in data and consent; this information will not be shared with any third parties.
6. Data Retention
We keep personal information for as long as needed to provide our services, respond to your request, and for legitimate business or legal purposes. When it’s no longer needed, we delete or de-identify it.
7. Security
We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices & Rights
- You can ask us to access, correct, or delete the personal information we hold about you.
- You can opt out of marketing or text communications at any time.
- Depending on where you live, you may have additional rights under applicable law.
To make a request, contact us using the details below.
9. Children’s Privacy
Our website and services are intended for adults 18 years of age and older. This site is not directed to children, and we do not knowingly collect personal information from anyone under 18.
If you are under 18, please do not use this site or submit any information to us. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at help@njl-construction.com and we will promptly delete it.
10. Third-Party Links
Our site may link to or embed third-party tools and websites (such as our scheduling and chat provider). Their privacy practices are governed by their own policies, and we are not responsible for them.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date above. Material changes will be posted on this page.
12. Contact Us
NJL Construction LLC
Gloucester, Massachusetts
Phone: 978-879-9684
Email: help@njl-construction.com